Straight Answers, No Padded Copy.
The questions people ask most often before they order, kept short and useful.
FAQ
If you need something more specific, use support or the contact page and include the product or order details that matter.
Frequently Asked
The short version, kept useful.
What is a sachet?
A sachet is a smaller format meant for trying a blend or covering a meal or two. It is the easiest way to test something new without committing to a larger size.
What is a palette?
A palette is a grouped set of blends chosen to give you range across several meals or cooking styles. It is meant for people who want variety in one purchase instead of picking every item one by one.
What is the difference between a sachet, jar, and palette?
Sachets are the smaller-format option for trying or light use. Jars are better for repeat use of a favorite blend. Palettes bundle several blends together so you can cover more cooking styles at once.
How do I place an order?
You can order from the shop, browse by product type, or choose a palette. Add the items you want to cart, review the order, and complete checkout from there.
Do I need an account to order?
Not always. An account can make order history and follow-up easier, but guest ordering may still be available depending on the checkout flow.
Do I get order tracking?
Shipping updates depend on the carrier and the stage of fulfillment. If a trackable shipment has been issued, use the shipment updates you receive. If you need help locating an order, use support or the contact page with your order number.
How long does shipping take?
Timing depends on stock status, release timing, order volume, and carrier performance. Any presale or special timing shown at checkout is the timing that controls that order.
What if something arrives wrong or damaged?
Use support or the contact page as soon as you can with the order number and a clear description of the issue. Photos are helpful when the problem is physical or visible.