Shipping Policy

Most orders are prepared within the processing window shown at checkout or communicated on the site at the time of order. Processing time is separate from transit time and may vary during holidays, launches, seasonal drops, or periods of high demand.

Orders containing custom blends, gifts, large item counts, or manual review flags may require additional handling time.

We currently ship within the United States unless otherwise stated on the site. Carriers, service levels, and shipping methods may change without notice based on availability, destination, season, or package requirements.

Customers are responsible for entering a complete and accurate shipping address. If a package is delayed, returned, misdelivered, destroyed, or subject to extra fees because an address was incomplete or incorrect, we may require the customer to pay additional shipping and handling before reshipment.

Packages refused by the recipient or left unclaimed may be treated as failed deliveries and may not qualify for refund.

Once an order is handed to the carrier, transit is outside our direct control. If a shipment appears lost, stolen, or damaged, contact us promptly so we can review the record and determine what support is appropriate.

Some claims may require waiting periods, carrier confirmation, photos, or written statements before replacement or credit is issued.

Spices and blends are shelf-stable, but freshness and aroma are best protected when products are stored promptly in a cool, dry place away from direct heat, moisture, and sunlight after delivery. We are not responsible for product degradation caused by delayed retrieval, improper storage, or environmental exposure after delivery.